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Balewink accept returns for a refund or an exchange if you are not completely satisfied with your order.
However, please note that some items, such as articles in Pre-Order status or Proxy, are not elegible for returns. Exchanges could be possible, subject to availability and our descretion.
Please contact us by e-mail (Support@balewink.com) within 7 days of receiving your order and we will issue you with the returns address.
Please ensure that you return goods to us within 14 days from delivery. We recommend that you return your items via registered and insured post, however you will be responsible for the cost of returning the goods to us. If a return is payable to you we will process the refund as quickly as possible and in any case within fourteen (14) days of receipt of the original order back to us. Please note that we are unable to refund any shipping costs.
Please clearly state on the invoice/returns note the reason for return and whether you require a refund or exchange. In case of an exchange our team will get in touch to discuss the item you wish to make the exchange for.
We will only accept a return if the item is in the same condition as advertised. We will not accept any item that shows indication that it has had its condition deteriorated from what was originally advertised as. Please ensure the item is stored in a clean and smoke free environment.
You have a legal obligation to take reasonable care of the product(s) while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
Products should be returned in the original packaging, with their respective brand tags still attached and the item should show no signs of further wear. Shoe boxes should be undamaged as they are also considered to be part of the product.
We may not be able to accept a return if the above guidelines have not been met and return the goods to you at your own cost.
If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within fourteen (14) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.
Exchanges and refunds are offered to ensure that customers are satisfied with their purchases from Balewink.com. However, customers that excessively return items may be refused at our sole discretion.
If a return is payable to you we will process the refund as soon as possible and, in any case within fourteen (14) days of receipt of the original order back to us.
If you have any questions or concerns in regards to sizing or condition on any of the items listed on Balewink.com please contact us.
Where you have failed to take reasonable care of the goods, we reserve the right to refuse a refund and return the goods to you at your own cost.